Masonry Specialists

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Workmanship & Product Warranty Information

Serving the Roanoke, Christiansburg/Blacksburg, Smith Mountain Lake and Surrounding Areas.

Workmanship Warranty

We stand behind the quality of our work and offer a 5-year workmanship warranty on all exterior chimney and masonry repairs. Our team is dedicated to the highest standards of service, and we recommend annual inspections to ensure that the repairs continue to hold up as intended. If, during this 5-year period, an inspection reveals that the work is not holding up as expected, we’ll repair it at no cost to you.

Product Warranty Information

ChimneySaver
LIMITED 10 YEAR DURABILITY WARRANTY
Our recommendations for use of this product are based upon tests believed to be reliable. Since field conditions vary widely, the user must determine the suitability of the product for the particular use and specific method(s) of application. SaverSystems warrants that ChimneySaver WB Water Repellent will exhibit a water repellent effect on vertical surfaces for ten years from the date of application when properly applied by a professional contractor according to label instructions and if minimum application requirements are met. This warranty does not cover pre-existent flaking, spalling, abrading, faulty construction and/or other defects which might erode treated surfaces. If water repellent fails to perform as specified, SaverSystems will furnish, as the sole remedy, enough water repellent to correct the condition.

This warranty does not include labor, or the cost of labor for the re-application of water repellent. SaverSystems shall not be liable for incidental or consequential damages resulting from any breach of this warranty and fitness for use. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal right You may also have other rights which vary from state to state.

CrownCoat® Brushable Sealant
LIMITED 15 YEAR WARRANTY

SaverSystems warrants that CrownCoat Brushable Sealant, when used to coat or repair masonry chimney crowns, will remain intact and in place for fifteen years from the date of application when properly applied by a professional contractor to a residential chimney crown according to label instructions. This warranty does not cover spalling, abrading, faulty construction and/or other defects which might erode coated surfaces. If CrownCoat Brushable Sealant fails to perform as specified, SaverSystems will furnish, as sole remedy, enough CrownCoat Brushable Sealant to correct the condition. This warranty does not include labor or cost of labor for the application of CrownCoat Brushable Sealant. SaverSystems shall not be liable for incidental or consequential damages resulting from any breach of this warranty and fitness for use. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.


FlashSeal - 7 year limited warranty
SaverSystems warrants that FlashSeal, when used with reinforcement fabric, will remain intact and in place for 7 years from the date of application, when properly applied by a professional contractor to a residential flashing of a chimney, stack or vent system according to label instructions. This warranty does not cover spalling, abrading, faulty construction and/or other defects which might erode coated surfaces. If FlashSeal fails to perform as specified, SaverSystems will furnish without charge, enough FlashSeal to correct the condition as your sole remedy. This warranty does not include labor or cost of labor for the application of FlashSeal. SaverSystems shall not be liable for direct or incidental or consequential damages resulting from any breach of this warranty and fitness for use. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.


HeatShield Limited Lifetime Warranty

LIMITED WARRANTY COVERAGE
CeCure Chimney Systems, LLC (CeCure) warrants to you (the “Purchaser”) that for the period set forth below the HeatShield Cerfractory Flue Sealant, when used to restore an otherwise sound masonry chimney’s ability to contain and convey the products of combustion to the outside by repair of mortar joints between clay flue tiles and/or resurfacing of chimney interiors when used exclusively for residential natural draft appliances to be free from defects in material or manufacturer’s workmanship.

WARRANTY TERM
This warranty shall apply to you (the “Purchaser”) for your lifetime, when used to repair and seal defects in otherwise sound masonry chimneys that service UL listed residential solid-fuel-fired
appliances, Category 1 residential gas fired (Natural or LP), and Type L vented oil-fired appliances, provided that you continue to own your home where the HeatShield Cerfractory Flue Sealant was originally installed. In all events, if you (the “Purchaser”) sell your home, (CeCure) will honor the warranty for a period of 5 years from the date of purchase.

WARRANTY CONDITIONS
The HeatShield Cerfractory Flue Sealant warranty is subject to the following conditions: 1) installation must be accomplished by a trained installer; 2) installation of the material must be done in accordance with manufacturer’s written installation instructions; 3) the repaired chimney flues must be cleaned (plastic flue brushes only) and inspected on an annual basis (i.e., at intervals of no more than 12 months each commencing from the date of purchase) by a Factory Trained HeatShield Dealer, (except for the first inspection which can be at an interval of no more than 18 months from the installation date), who must initial and date the appropriate section
on the reverse side of this card upon completion of such yearly maintenance; 4) corrosive chimney cleaners must not be used; 5) driftwood, wood or wood pellets containing salt, preservative treated lumber, plastic, or household trash must not be burned in the appliance or fireplace connected to the chimney that has been repaired with the HeatShield Cerfractory Flue Sealant; 6)the chimney must have a chimney (rain) cap; 7) In the case of a chimney fire, the repaired flue must be inspected and approved by a nationally certified chimney sweep or other qualified chimney professional before reuse.

CLAIMS/LIMITATIONS OF LIABILITY
You may make a claim under this warranty by giving notice to your HeatShield Cerfractory Flue Sealant installer and having them provide information about your claim to CeCure. Upon approval of your claim, CeCure shall provide new material to you as your exclusive remedy. Neither CeCure nor the installer of the HeatShield Cerfractory Flue Sealant shall be liable for any removal or installation charges or for any special, incidental, or consequential damages in any way relating to, or arising out of, defects in, or damage to, the HeatShield Cerfractory Flue Seal- ant or the chimney flue to which the HeatShield Cerfractory Flue Sealant has been installed. This warranty gives you specific legal rights; you may have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitations or exclusions may not apply to you.

(540) 685-1007

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What our customers say about us

  • "Jeff, Casey and Team literally went the extra mile to get our wood burning fireplace and chimney safe to use. They also did great installing a safe and beautiful gas fireplace to modernize our previously unusable basement fireplace. Their attention to detail and customer focus made them a pleasure to work with. Big thanks to the team for coming to us out in the sticks, and for doing excellent work at a fair price. Finally, we appreciate working with a Veteran owner who leads his team in reliable and trustworthy manner. First class!"

    Edward M.

  • chase top repair
    Excellent work, Potomac Services! I needed to replace my chimney chase cover due to aging (rust!) on the original unit, and this company did a great job. I received multiple quotes and they were definitely the best deal overall. They had exceptional communication, timely work, and were very professional overall. I would choose them again for future chimney needs!
    Dylan Scarton
  • Outstanding repair work on my chimney ! They beat competition prices and did a great job repairing and replacing broken bricks and mortar. Will definitely recommend to all my neighbors. Highly recommend!
    Pam Heishman
  • Casey was excellent to work with. Very friendly and kept everything very clean. Explained everything to me as needed.
  • Carlos and his partner did a great job cleaning my dryer vent. They were prompt and professional, thorough and cleaned up all of the lint inside and outside when they were finished. I would recommend them and I will use them again next year.
    Kathy Fialk